We are looking for a Senior Key Account Manager to join our team

Unsworth are an internationally recognised, multi award-winning Logistics Company. We combine the best-in class technology and people to be a leading independent freight management and supply chain solutions provider, simplifying international trade and adding value to our clients. We seek to utilise the latest technology to provide a superior customer experience.

Unsworth have built an online portal which is the central place for customers to manage the end-to-end operations and get real-time visibility into the progress of shipments, enabling customers to quickly understand their supply chains, and make better more informed decisions.

The Role:

Maintaining and developing your own client portfolio by proactively managing your allocated accounts, ensuring quality client deliverables are achieved and maximising potential for growth. Positioning the company as a trusted partner in order to achieve greater lock in with the client.

Promote and expand the company’s commercial engagement by strategically planning client touchpoints and communication schedules to maximise potential for growth in order to generate additional revenues and lead to sustainable growth.

Maintain quality data in CargoWise CRM relating to your allocated accounts in order to provide best-in-class service and visibility. This includes accountability for maintaining rate levels, client intelligence records and ensuring accuracy of client facing data.

Key Responsibilities:

Focusing on retaining, growing and developing existing clients, together with generating new business in line with KPI’s.

Ensuring CargoWise CRM system is being used effectively to track, monitor, report and strategically plan business opportunities.

Setting and maintaining client rates in CargoWise, ensuring they are updated as required to avoid expiry.

Ensuring quality client deliverables are achieved and service levels met including accurate and legible control towers are sent; overseeing data quality and highlighting issues to operations managers; building bespoke documents and reports as needed.

Maintaining client intelligence in CargoWise, maintaining up to date information and responding to changes such as client at risk.

Setting communication schedules and touchpoints for your accounts, ensuring minimum expectations of 1 proactive call per month and quarterly business reviews are achieved.

Play a key role in new business pitches and hold responsibility for the effective on-boarding of new clients.

Act as the key interface between the allocated customer and all relevant departments.

Resolve any issues and problems faced by your customers and deal with complaints to maintain trust.

Proactively assess, clarify, and validate customer needs on an ongoing basis, ensuring we are consistently meeting or exceeding them.

Maintaining the revenue and gross profit of each account ensuring they remain profitable, proactively exhausting all additional revenue streams opportunities.

Monitor performance of commercial activities using key metrics and reporting.

Understand the value drivers of the business and identifying profitable commercial opportunities to grow revenue and market share.

Foresee any changes in the landscape and implement strategic management to help the company negotiate such changes. Interpreting market trends and adapting to industry changes.

Represent the company externally e.g. at networking events, conferences and exhibitions to enhance and strengthen the company’s profile and optimise all business development opportunities.

Our ideal candidate:

Minimum 5 years previous in experience in a Key Account Management role within a freight forwarding company is essential

Previous operational experience across Ocean and Air Freight is essential

An excellent communicator both written and verbally

Strong negotiation skills with excellent presentation skills

Proven track record of winning new business from existing Accounts.

A solid understanding of customer supply chains and KPIs is desirable

Excellent Tech skills in order to confidently sell our digital supply chain management solution is essential

Excellent analytical skills with ability to conduct client data review and communicate to the customer the value of our offerings both strategically and financially

Excellent strategic thinking skills with the ability to plan long term business growth with top clients

We offer:

Work for the industry’s Employer of the Year!

Competitive remuneration package

Innovative and agile working environment where opinions and fresh ideas are valued and encouraged

Award Winning staff development program offering genuine career development opportunities

Staff Loyalty schemes, Health Care Plan, Enhanced holiday scheme, cycle to work, weekly yoga, mentoring scheme

You’ll work with an internationally diverse, sociable, dynamic team with a clear vision and strategy.

Flexibility to work from home if required

Apply today:

If you would like to discuss this opportunity further, apply today and we will be in touch. If you do not hear anything from us within 10 days please assume that your application has been unsuccessful.

October 17, 2022
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