Cookies Policy

Last updated: October 2026

1. Introduction

This Cookie Policy explains how Unsworth UK Ltd ("Unsworth", "we", "us" or "our") uses cookies and similar technologies on our website, www.unsworth.uk, and within our Pathway customer platform.

This policy explains:

• what cookies and similar technologies are;

• the types of cookies and technologies we use;

• why we use them; and

• how you can manage your preferences.

This Cookie Policy should be read alongside our Privacy Policy.

2. What are cookies and similar technologies?

Cookies are small text files stored on your device when you visit a website or use an online service. They can help a service function correctly, remember preferences, support security and provide information about how the service is used.

We may also use similar technologies, such as local storage, software development kits (SDKs), pixels or other identifiers. In this policy, references to cookies include these similar technologies where relevant.

3. How we use cookies and similar technologies

We use cookies and similar technologies to:

• operate and secure our website and Pathway;

• remember user preferences and settings;

• understand how users interact with our website and Pathway;

• identify usability, performance and reliability issues; and

• improve our services, features and user experience.

We will not use non-essential analytics technologies unless the required choice or consent has been obtained. Where a user rejects or withdraws consent for analytics, non-essential analytics capture must remain disabled for that user.

4. Types of cookies and technologies we use

4.1 Strictly necessary

These technologies are required for the website or Pathway to operate securely and provide requested functionality. They may support authentication, session management, security, network management and accessibility. Because they are necessary to provide the service, they cannot normally be switched off through our preference controls.

4.2 Performance and analytics

These technologies help us understand how visitors and authorised Pathway users interact with our services. This may include pages viewed, features used, navigation paths, technical events, traffic sources, device or browser information, and information about performance or errors.

Where enabled and permitted by the user’s preferences, analytics may also include session replay. Session replay helps us understand interactions with Pathway and identify usability or technical issues. We apply technical controls intended to prevent sensitive information from being captured, including masking or excluding relevant fields, page content and areas of the platform.

4.3 Functionality

These technologies remember choices and preferences, such as language, region, display settings or other customisations, so that we can provide a more consistent experience.

4.4 Marketing and third-party content

Where present on our website, embedded content, social media functionality or campaign measurement may set cookies or use similar technologies. These technologies are non-essential and will be subject to the applicable preference or consent controls. We do not use marketing technologies within Pathway unless this policy and the relevant preference controls are updated to describe that use.

5. Analytics and third-party services

We may use service providers to process information on our behalf. The services currently covered by this policy include the following, where enabled:

6. How PostHog is used in Pathway

We use PostHog as a product analytics provider within Pathway to help us understand how the platform is used and to improve its functionality, usability, performance and reliability.

Depending on the features enabled and the user’s preferences, the information processed may include:

• a Pathway user or account identifier;

• pages, screens and features viewed or used;

• interaction and navigation events;

• device, browser and technical information;

• application errors, exceptions and performance information; and

• session replay information where this feature is enabled.

We seek to minimise the personal information sent to PostHog. Pathway should use a pseudonymous user identifier for analytics wherever practicable rather than an email address or other directly identifying information. Passwords, payment information, authentication tokens, uploaded documents and sensitive customer, shipment or customs information must not be intentionally captured in analytics or session replay.

PostHog processes analytics information on our behalf where we use PostHog Cloud. Access to this information is restricted to authorised Unsworth personnel and approved service providers who require access to support, maintain or improve Pathway. We do not use Pathway analytics information for third-party advertising or sell it to third parties.

Further information about PostHog is available from the PostHog privacy documentation.

7. Managing your preferences

You can accept or reject non-essential cookies and analytics technologies through the cookie or analytics preference controls made available on our website and within Pathway, as applicable.

You may change or withdraw your choice at any time using the relevant preference control. Rejecting or withdrawing consent will not disable strictly necessary technologies, but it will stop subsequent non-essential analytics capture for that user or device. Withdrawal does not affect processing that took place before the choice was changed.

You can also delete or block cookies using your browser settings. Browser controls may not manage every similar technology used by an application, so the preference controls provided by Unsworth should be used where available. Blocking strictly necessary cookies may prevent parts of the website or Pathway from working correctly.

8. Retention and deletion

We retain information collected through cookies and analytics only for as long as necessary for the purposes described in this policy, taking account of operational, security and legal requirements. Retention periods may differ according to the technology and the type of information collected.

Requests relating to access, objection, restriction or deletion of personal information can be submitted using the contact details below. Further information about individual rights is available in our Privacy Policy.

9. Changes to this policy

We may update this Cookie Policy to reflect changes to our services, technologies, legal requirements or how we use information. The “Last updated” date at the start of this policy shows when it was most recently revised.

10. Contact us

If you have questions about this Cookie Policy, our use of cookies or analytics, or your data protection rights, please contact:

Email: privacy@unsworth.uk

Company: Unsworth UK Ltd

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