Senior Key Account Manager

Senior Key Account Manager

Are you looking for a fantastic opportunity to work for an Award-Winning Logistics Company offering genuine opportunities for progression? Our continuous business expansion has opened a position for a Senior Key Account Manager to join our team and take charge of our most valued client relationships.

Unsworth are an internationally recognised, multi award-winning Logistics Company. We combine the best-in class technology and people to be a leading independent freight management and supply chain solutions provider, simplifying international trade and adding value to our clients.

Unsworth have built an online portal which is the central place for customers to manage the end-to-end operations and get real-time visibility into the progress of shipments, enabling customers to quickly understand their supply chains, and make better more informed decisions.

The Role:

Maintain and develop your own client portfolio by proactively managing your allocated accounts, ensuring quality client deliverables are achieved and maximising potential for growth. Positioning the company as a trusted partner in order to achieve greater lock in with the client.

Promote and expand the company’s commercial engagement by strategically planning client touchpoints and communication schedules to maximise potential for growth in order to generate additional revenues and lead to sustainable growth.

Maintain quality data in CargoWise CRM relating to your allocated accounts in order to provide best-in-class service and visibility. This includes accountability for maintaining rate levels, client intelligence records and ensuring accuracy of client facing data.

Key Responsibilities:

Nurture and grow relationships with key accounts, ensuring their needs are met and exceeded

Develop and execute strategic account plans to drive revenue growth and maximize profitability

Focus on retaining, growing and developing existing clients, together with generating new business in line with KPI’s

Utilize the CargoWise CRM system effectively for tracking, monitoring, reporting, and strategically planning business opportunities.

Establish and maintain client rates in CargoWise, promptly adjusting them to prevent expiration

Oversee data integrity and promptly alert operations managers to any discrepancies

Ensure accurate client data management in CargoWise, consistently updating information, and promptly responding to critical changes, such as identifying and addressing at-risk clients.

Set communication schedules and touchpoints for client accounts, with minimum expectations of one client meeting per month and quarterly business reviews

Play a key role in new business pitches and hold responsibility for the effective on-boarding of new clients.

Act as the key interface between the allocated customers and all relevant departments.

Resolve customer issues and complaints promptly to maintain trust and satisfaction

Proactively assess and validate customer needs, consistently striving to exceed expectations

Maintain the revenue and gross profit of each account, actively pursuing all additional revenue streams opportunities

Monitor commercial performance using key metrics and reporting tools.

Understand the value drivers of the business and identify profitable commercial opportunities to grow revenue and market share

For see industry changes and implement strategic management to navigate transitions effectively

Represent the company at external events such as networking events, conferences and exhibitions to enhance and strengthen the company’s profile and optimise all business development opportunities

Our ideal candidate

• A successful and proven track record in a Key Account Management role or Business Development role within a freight forwarding company is essential

• Proficient communicator with excellent Interpersonal skills

• Experience in building relationships both externally and internally

• Strong organisation and time management skills to manage multiple accounts

• Self-motivated and result-orientated mindset

• A solid understanding of customer supply chains, particularly within the food sector,  is desirable

• Good understanding of the current market and supply chain challenges

• Excellent Tech skills in order to confidently sell our digital supply chain management solution

• Strong strategic thinking skills with the ability to plan long term business growth with top clients

• Outstanding analytical skills with ability to conduct client data review and communicate to the customer the value of our offerings both strategically and financially

What is on offer:

A competitive remuneration package.

Hybrid working, allowing you to have a good work/life balance.

Award Winning staff development program offering genuine career development opportunities.

Innovative and agile working environment where opinions and fresh ideas are valued and encouraged.

Workwithin an internationally diverse, sociable, dynamic team with a sharp visionand strategy.

Staff Loyalty schemes:

Health Care Plan

Enhanced holiday scheme

Cycle to work scheme

Weekly yoga

Going the extra mile award

Gym Discounts

Experience days discounts

Loyalty rewards

Work within an internationally diverse, sociable, dynamic team with a sharp vision and strategy.

Apply Now:

If this sounds like the next step in developing your career then lose no time and apply online today.

If you do not hear anything from us within 10 days please assume that your application has been unsuccessful.

August 30, 2023
Why choose an apprenticeship in freight forwarding?
At Unsworth, we are passionate about cultivating and empowering talent. Our Apprenticeship Programmes are the key to recruiting, training, and supporting our Leaders of the Future.
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We're always looking for people to join our international team.
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