Senior Key Account Manager

Senior Key Account Manager

Are you looking for a fantastic opportunity to work for an Award-Winning Logistics Company offering genuine opportunities for progression? Our continuous business expansion has opened a position for a Senior Key Account Manager to join our team and take charge of our most valued client relationships.

Unsworth are an internationally recognised, multi award-winning Logistics Company. We combine the best-in class technology and people to be a leading independent freight management and supply chain solutions provider, simplifying international trade and adding value to our clients.

Unsworth have built an online portal which is the central place for customers to manage the end-to-end operations and get real-time visibility into the progress of shipments, enabling customers to quickly understand their supply chains, and make better more informed decisions.

The Role:

·        Maintainand develop your own client portfolio by proactively managing your allocatedaccounts, ensuring quality client deliverables are achieved and maximisingpotential for growth. Positioning the company as a trusted partner in order toachieve greater lock in with the client.

·        Promoteand expand the company’s commercial engagement by strategically planning clienttouchpoints and communication schedules to maximise potential for growth inorder to generate additional revenues and lead to sustainable growth.

·        Maintainquality data in CargoWise CRM relating to your allocated accounts in order toprovide best-in-class service and visibility. This includes accountability formaintaining rate levels, client intelligence records and ensuring accuracy ofclient facing data.

Key Responsibilities:

• Nurture     and grow relationships with key accounts, ensuring their needs are met and     exceeded
• Develop     and execute strategic account plans to drive revenue growth and maximize     profitability
• Focus     on retaining, growing and developing existing clients, together with     generating new business in line with KPI’s
• Utilize     the CargoWise CRM system effectively for tracking, monitoring, reporting,     and strategically planning business opportunities.
• Establish     and maintain client rates in CargoWise, promptly adjusting them to prevent     expiration
• Oversee     data integrity and promptly alert operations managers to any discrepancies
• Ensure     accurate client data management in CargoWise, consistently updating     information, and promptly responding to critical changes, such as     identifying and addressing at-risk clients.
• Set     communication schedules and touchpoints for client accounts, with minimum     expectations of one client meeting per month and quarterly business     reviews

·        Playa key role in new business pitches and hold responsibility for the effectiveon-boarding of new clients.

·        Actas the key interface between the allocated customers and all relevantdepartments.

·        Resolvecustomer issues and complaints promptly to maintain trust and satisfaction

·        Proactivelyassess and validate customer needs, consistently striving to exceedexpectations

·        Maintainthe revenue and gross profit of each account, actively pursuing all additionalrevenue streams opportunities

·        Monitorcommercial performance using key metrics and reporting tools.

·        Understandthe value drivers of the business and identify profitable commercialopportunities to grow revenue and market share

·        Forseeindustry changes and implement strategic management to navigate transitionseffectively

·        Representthe company at external events such as networking events, conferences andexhibitions to enhance and strengthen the company’s profile and optimise allbusiness development opportunities

Our idealcandidate

·        Asuccessful and proven track record in a Key Account Management role or BusinessDevelopment role within a freight forwarding company is essential

·        Proficientcommunicator with excellent Interpersonal skills

·        Experiencein building relationships both externally and internally

·        Strongorganisation and time management skills to manage multiple accounts

·        Self-motivatedand result-orientated mindset

·        Asolid understanding of customer supply chains, particularly within the foodsector,  is desirable

·        Goodunderstanding of the current market and supply chain challenges

·        ExcellentTech skills in order to confidently sell our digital supply chain managementsolution

·        Strongstrategic thinking skills with the ability to plan long term business growthwith top clients

·        Outstandinganalytical skills with ability to conduct client data review and communicate tothe customer the value of our offerings both strategically and financially

What is on offer:

·        A competitive remuneration package.

·        Hybrid working, allowing you to have a good work/life balance.

·        Award Winning staff development program offering genuine career development opportunities.

·        Innovativeand agile working environment where opinions and fresh ideas are valued andencouraged.

·        Staff Loyalty schemes:

o  HealthCare Plan

o  Enhanced holiday scheme

o  Cycle to work scheme

o  Weekly yoga

o  Going the extra mile award

o  Gym Discounts

o  Experience days discounts

o  Loyalty rewards

o Work within an internationally diverse, sociable, dynamic team with a sharp vision and strategy.

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Apply Now:

If this sounds like the next step in developing your logistics Career, then lose no time and apply online today! 

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